Troon Cottage, Victoria Avenue

We have stayed at Troon two years ago and found that the property had deteriorated slot since then. Various areas need attention and smartening up. The sea grass carpet throughout is either ripped or frayed and dangerous in some parts, especially where there is a hole on one of the stair treads. The paintwork in one of the bathrooms is peeling from the ceiling and the flooring around the radiator dirty and cracked. There is little or no serving bowls just two plastic bowls. The cleanliness was dreadful throughout. Whilst we recognise it is a rustic property as a holiday property owner this place needs a lot of work and attention.

Property itself was lovely and perfectly located. However, there were so many issues we had to call maintenance to come out losing a day of our holiday while they resolved some issues. Listing has now changed so we didn't get what we paid for.. we should of had a utility room snug on first floor but there was a locked door. There should have also been a welcome basket but this was just a box of milk sachets and few biscuits. No bin bags or wash cloth provided as should have been. There was a broken chair outside we note this was reported by a previous guest a broken chair at kitchen table, plus another broke as my mum sat on it. Thankfully we grabbed her before she fell off. The cupboard in kitchen has mouldy dog bed and bowls. Walls mouldy. We kept that cupboard closed and couldn't use it. There was no instructions on tvs so we couldn't watch these. It was only when we called maintenance we were told about a box, but this still didn't make all the tvs work. My parents room had such a stained bedding that I don't believe it had been changed. The cleaner that came out took this bedding to dispose of as she agreed how bad it was There was hairs in beds and baths. There was cobwebs everywhere. Crumbs and drink spillages on coffee table and dining table. Holes in throws on couch showed just how filthy sofas were. Not to mention stained cushions on dining chairs. We struggled with bifold door and had to clean the runner but this still didn't help. Back gate has hole in so not secure garden for dogs. We kept our dogs downstairs as instructed, however bedrooms stank of wet dog. No glass in oven so couldn't use grill as door would not stay open. We had maintenance and a cleaner out to fix chairs, bifold door, make bed in one room. We didnt want them there all day as this was taking up our holiday That lost us one day as they didn't arrive til 12 but even they agreed how bad it was. Appreciate this is a lot and we tried to get some resolved but we were not prepared to lose a second day calling maintenance and having someone come out again. These issues should never have been an issue. The majority are general upkeep cleanliness which clearly isn't done. Some time and money needs spending on this property to bring the standards up to other holiday rentals. We also contacted Sykes with feedback on first day and they didn't bother to get back to us, even though their reply said they would try to resolve issues.

Lovely decorated property, spacious and homely Well situated for Hunstanton and ... Lovely decorated property, spacious and homely Well situated for Hunstanton and Old Hunstanton, shops and restaurants Could do with a proper clean and some maintenance work

We had a lovely stay at the cottage. The decor really suited the place. The ensuite bathrooms were really nicely finished . The showers were nice and hot, the bedsbedding were very comfy and fresh. It was well situated to get the shopsbeach and bars. The only criticisms are The fridge could do with being a big bigger for 8 people The outside furniture wasn't the best and one of the seats was broken on our arrival. The cushions in the box were all wet and a bit mouldy Also, when we turned on the fan assisted oven, it sounded like the something was stuck in it and hitting the mechanism and couldn't be used

A really lovely house, very comfortable, nicely decorated and fully equipped with everything we needed, even had Xmas decorations which was a nice touch. Two small things we couldn't find contact details for owner we only wanted to tell them we were checking out earlier than planned and two bedrooms hadn't been used, as we thought it might be useful for them to know. We were supposed to be 4 couples in the end it was only two but the bathroom situation wouldn't have been ideal because had to go into one bedroom for the shower. But overall would thoroughly recommend. Ideal location, ample parking and a beautiful house.

There was a friendly rat who visited in the garden, the toilet down stairs was uncleaned. They took money for items affected without providing evidence. The stair gates were broken and I had to fix them so our children were safe on the stairs. The umbrella outside was broken as well. I will not be using this address or the company again I would advise against booking the last week of the summer holidays I think you get stung for the wear and tear of the busy period

Property was perfect for a multi generational stay. We were concerned about potential parking problems but it turned out not to be a problem, we were able to park outside property every day. Weather was fantastic, Brancaster beach great, worth the 11 a day charge. Only downsides were sun shade on patio needed repair but some cable ties fixed that, No small glasses but a visit to charity shop fixed that. A very enjoyable family holiday. Thanks.

Troon Cottage is a wonderful, spacious property which was perfect for our multigenerational family holiday. It was a real treat having a ensuite for every bedroom. The location is great, within easy walking distance of everything. When we arrived we did not have enough bedding, towels or bath mats but the owner kindly rectified this as soon as we contacted them. He also arranged for a new remote control to be sent next day. The kitchen could do with a restock of a few items and there was a leaky bathroom pipe. The outside area could do with a bit of a paint and tidy up but we understand that there has been a change to the property management company which has put things back a little. However, this did not detract from our stay as the house is simply wonderful. We absolutely loved our week. Thank you.

A lovely Holiday in a great house, The space, location and facilities were great. Our only disappointment was for the cost of the house, it really needs more attention to the outside area, it needs to be tidied, weeded and walls and paintwork updated. Inside had cobwebs in windows and lights in the kitchen.

Th welcome pack was much appreciated, Thank you. Large property. Great for 3 generations. Love the kitchen set up and large bedrooms. Not enough containers to serve food on and the 2 we had had broken handles. Would not have been able to use log burner with children as no guard or protection. Garden needed a tidy, but it has potential to be a lovely space. One to return to.

Very big and spacious accommodation, just looked tired in places and in need of some maintenance. Cleaned between stays but not maintained, some of the televisions in bedrooms had no signal, taps in one ensuite were broken. Garden courtyard was a bit messy and uninviting. Nice location for both Hunstanton and Old Hunstanton.

We really enjoyed our stay at Troon Cottage, perfectly sized for 4 adults, 2 seven year olds and a toddler. The adults slept on the middle floor with kids in the top floor bedrooms. I was a bit worried the property would be a bit too grey from the pictures online but its tastefully done and feels cosy yet spacious at the same time, like a home. The kitchen was well equipped we found, plenty of cupboard and fridge space for all our food, and the cooker and dishwasher worked well. We found that the stairgate needs to be replaced downstairs, its a bit fiddly and comes off at the hinges when you go to lift it, its not secure and would have been a problem if our toddler was one of those who likes to stresstest everything in the house! There was also a stairgate missing on the top floor despite what it says on the listing not an issue for us but might be for others. We had requested a highchair and cot the high hair we managed to find in the store room located in the cosy, but the cot was not set up I had called Sykes to make sure and didnt just rely on my online request. Luckily we had ours with us as we were heading elsewhere after our stay, not sure what we would have done otherwise, and our toddler sleeping with us was not an option. The heating was tricky to control we had set the timer for specific times. I suspect the radiators need bleeding, just to be sure that its not a bigger problem. We managed with sweaters but it would have been nice to have that option. It would be really handy to have better instructions for the electric heaters too what all the options mean , might have been us but even so, better to have than not. When we stripped the beds we found the mattress covers and duvets to be stained at least in our room which wasnt great if Im honest. A bit of bicarbonate of soda and strong stain remover in a hot wash would do the trick, leaving everything nice and white. An extra set of keys would have been great as much as there is a key lock, having an extra set takes away the pressure of having to coordinate timings.m and provide a bit of flex. Its something we noticed was commented on in the guest book. For all the above reasons Ive given the property four stars across all aspects. We would however stay here again, its a lovely property, close to town and an easy drive to other parts of Norfolk that we wanted to explore. Weve already recommended it to our families and friends. Book it if its available!

This being our 2nd stay at troon cottage we had a couple of problems which when made known to all parties involved was rectified quite quickly. however i still feel that the lge gas oven does not work as stated in the welcome book and does not regulate to cook with. the welcome pack was a lovely touch and much appreciated. the welcome book could do with updating as the caretaker number is no longer valid. all this said we had a good week despite the british weather and troon cottage is a nice place to house a large group including the 4 legged kind with no difficulty. the house has all the equipment required to cook for a large group, is loacated 5 minute walk to town 10 min to old hunstanton beachand in a lovely quite street so all in all i would definetly recommend the cottage

Lovely house but only issue we had was that top hinge of fridge was Badly worn and werent aware of this at first and unable to close fridge properly so food wasnt being kept at right temperatures once we realised the problem we were able to lift and push door to to seal this could have been health and safety issue ? We did contact caretaker re number in info booklet only only to get a very rude reply saying he didnt care as weekend then he sent another message saying he wasnt responsible for this property anymore this needs to be amended in book .

Cottage did not appear to have been lived in recently therefore needed spiders removed. The patio was not inviting as it had so many weeds. A second key would have been useful.

We had a good week at Troon cottage. The rooms are really comfortable and spacious and the beds very comfortable. It is all furnished and equipped to a very good standard. We had four cars and parking was never a problem on the street. A couple of minor frustrations on arrival the internet wasn't working and the cot that we requested hadn't been left for us. The housekeeping team delivered the cot which turned out to be a travel cot and sorted the internet out. The water is far too hot. We were eight adults and a baby, so could manage it but it is dangerously hot for young children. The fridge door is difficult to shut and it isn't really big enough for accommodating food and cold drinks for eight people in the summer months.

Lively cottage with character, space and location are great, we were a group of 4 adults, 4 kids and one dog, and were very comfortable. Maintenance was prompt so was the communication with the owner. Would come back again!

Lovely house. Finished to a high standard. Very welcoming and comfortable. Seaside vibes without going over the top! We are already planning our next visit! Thank you

Troon cottage gives the impression of a luxury house in Hunstanton. Dont let the pictures fool you though. The house has not been improved for years. Downstairs bathroom had a leak and the floor was constantly wet. Electric oven fan had clearly been broken for a while and was unusable due to a loud metallic grating from the fan. Ack garden gate was not accessible due to pile of old doors being left even though you were supposed to use it to access house with dogs. First time the bath was used the hot tap came out of its mounting. The dishwasher broke whilst we were there and remained unfixed When this was pointed out the owner then claimed damage to the house. Broken cafetire this was cracked when we first got there and the first time we used it the whole thing broke it was replaced at our cost but they claims breakage. They also claim broken blind the blinds were never used! Dont use this house!

Terrible smell of urine in top floor twin bedroom. Top floor double very bad sholwer leek which was clearly known about as a folded towel had been left at the bottom the drip was so bad our daughter had to move to a downstairs bedroom away from her small children. TV in front bedroom would not turn in at all.

Had a great family holiday in what was a tardis so much room inside was brilliant. very well appointed for a large group possibly larger toaster would have helped but we used grill , very near to the beach and town center. only downside was tv in front bedroom no signal and back lounge would'nt connect to streaming know this not major but when you want peace is issue lol. the road is lovely and peaceful not much traffic so as a light sleeper even with windows open was brilliant would highly recommenend

The house and location was great. Impressed by the facilities and comfort of the rooms however the flooring is brutal and cannot be walked on in bare feet, as this is throughout the house it was a problem. Cleanliness was another problem showers were so bunged up with limescale they did not work and drainage was so poor one bathroom flooded, so we had to clean shower heads and unclog the drains, which was grim. That we were charged a cleaning surplus was rather insulting as we left the property cleaner than we found it. This was compounded by the fact we had to strip beds and empty bins, I don't see how you can charge for cleaning and then expect immaculate houses with all chores complete!!! Last issue was the rubbish bins were full and information provided about collection was wrong! It would have been a wonderful holiday and although I would not dirty a rental property, I do not expect to be cleaning it!!! I come on holiday to get away from that.

Troon Cottage is lovely and being very conveniently located in Hunstanton we did ... Troon Cottage is lovely and being very conveniently located in Hunstanton we did not use the car at all during our stay It is a spacious holiday home with plenty of room for us all to enjoy our own space My only criticisms are that the kitchen is not very well equipped for accommodating 8 people For example A 4slice toaster would be more convenient The microwave is very small Only one saucepan lid provided and that fitted just the smaller pan Few cooking utensilsserving dishes Otherwise we enjoyed a great week together in this lovely home Thank you

Lovely cottage, good location, nicely furnished,. Very comfortable house. Unfortunately, altho it appeared clean, it was actually full of dog hair which was a little off putting. Thank you for the welcome hamper. This was a very nice touch and much appreciated

A beautiful house in a fabulous location.

A beautiful property in a great location. A lovely luxurious break. Very close to many of the beautiful Norfolk beaches just perfect.

We had a great stay and the property had lots of space and lots of positive points. However WiFi needs improving if my son wanted to use his Xbox it kicked the rest of us off the WiFi. Also some areas had not been cleaned well. For example dog chews still left in Sofa and cobwebs hanging from ceiling.

The house was even better than we imagined. Spacious, comfortable, very well equipped. n excellent location, 5 minutes walk to the sea and the cliff walks and the town, and a local shop just one minute away.. Old Hunstanton a reasonable walk or a very short drive. Lots of other places to visit easily such as Sandringham, Brancaster. Highly recommend!!

The property was lovely. This was a family get together and one of the reasons that we booked Troon Cottage was the different living areas, so that there was space for everyone. The main living room was bright and spacious with room for everyone, but there were other nice spaces to use. The whole house was roomy with, large bedrooms and en suites, and had a really welcoming feel. The kitchen was well equipped with plenty of room for us to all eat together. The beach and town centre was close by unusually, we didn't use cars at all during our stay. The only reason that I marked cleanliness down slightly was that a couple of the shower heads could do with descaling and one shower was slow draining. This was not a big deal and the property was certainly clean enough to feel safe in the current pandemic. This is the first time we have used Sykes but would not hesitate to use them again and would visit this property again. As an aside the fact that your website opens a new tab when viewing a property makes it much easier to use than other companies it is easier to view multiple options and to keep the main search open

What a fabulous property. Comfy clean and well managed. Walking distance from the beach and high street. We really enjoyed our stay and would definitely return. Thank you

Troon Cottage is just beautiful and so much more than we expected. We have just returned home from a lastminute stay of 2 nights and we all wish we could have stayed a lot longer. There were 2 families in our party 4 adults, 4 children and it had everything we needed and more. A lovely welcome basket on arrival and spotless throughout the cottage. The kitchen is fully equipped and the bifold doors on a hot summers day are a real treat. The children loved having their own lounge, as did the adults! The bedrooms are incredibly spacious and all have ensuite facilities. On the day of departure we asked if we could keep our luggage in the cottage and the owners kindly let us do so. We won't hesitate to book again. Thank you, again, for letting us stay in your lovely cottage!

Lovely spacious cottage A real home from home and a very generous welcome pack. So much so we have booked again for the end of August. A few tiny adjustments would make it perfect such as On hot days it is lovely to open the Bifold doors in the kitchen however these are badly in need of servicing as are extremely difficult to open in their current condition. It would be great if the owners could supply larger towels as the ones supplied were very small also there were no flannels for face washing. A washing machine was supplied however there was no washing powder, tablets etc We were a bit puzzled why we did not have access to the smaller sitting room with the leather sofas as they are in the pictures on the website but the door says private on it. The bins for no.4 were overflowing with someone else's rubbish so we did our best to seal bin bags by the side of the bin and make sure they were sealed. Overall we had a lovely stay and your average family would be delighted with the house, facilities and general decor I only mention the above as these things are easy to rectify and every future guest will benefit. We will be back